FAQ
Short answers about RentJuice rental, deposit, payment, and returning a power bank.
Last updated: 2026-10-08
How do I rent a power bank?
Find a station on the map or scan the QR code on the cabinet. On the rental page choose payment (Georgian card via Flitt, or PayPal), confirm — and the power bank ejects from the slot.
An account is optional: you can rent as a guest.
How much does it cost?
Tariff in Georgian lari (GEL), Tbilisi local time:
• first 5 minutes — free;
• 1st hour — 2 ₾;
• 2nd hour — 2 ₾;
• until the end of that calendar day — another 3 ₾ (once);
• each following calendar day — 4 ₾.
We only capture the fee for time used, never more than the 20 ₾ deposit.
What is the 20 ₾ deposit?
When you start a rental we block 20 ₾ on the card. This is security against loss, damage, or non-return — not an extra fee on top of the tariff.
When you return the power bank we capture only the rental fee and release the rest. Your bank usually unblocks it within minutes, sometimes up to a few days.
If the power bank is not returned, lost, or damaged, we may capture the full deposit.
Which cards / payment methods do you accept?
Georgian Visa / Mastercard — via Flitt, in GEL.
International cards — via PayPal (EUR, converted from the GEL tariff at a fixed rate).
With a RentJuice account you can save a Flitt card for later rentals; we never store the full card number or CVV.
Where do I return the power bank?
To any compatible RentJuice station — not necessarily the one you took it from. Stations are shown on the Batumi map on the site.
Insert the power bank into a free slot until it clicks. After return we capture the time fee and release the unused hold.
What if the station does not eject a power bank?
If nothing comes out after payment authorization, the hold is released and no rental starts — you are not charged.
Write to us via the feedback form or the phone / email below, and include the station and time.
The bank is empty / the slot will not accept it — what should I do?
Try another station on the map. If it keeps happening, use feedback: station, time, what went wrong. If we charged you by mistake, we refund to the same card.
Do I need to register?
No. Guest rental works without an account.
An account is handy if you want to save a card and see rental history. Sign-up uses email and password (name optional); you must verify the email before signing in.
How do I get a refund?
If you were charged incorrectly (duplicate capture, technical error), contact us within 14 days at the email or phone below. After verification we refund to the same payment method.
Normal fees for a successful rental are not refundable, except where Georgian law requires it.
Details: the Refund & Delivery page.
Where are the stations and what are the hours?
Live locations are on the Batumi map on the site. Station status (online / venue closed / inactive) is shown on the map and the rental page.
Stations sit in partner venues; when the venue is closed, rental from that station may be unavailable.
How can I contact you?
Operator: Individual entrepreneur Aleksei Popov, ID 155788830.
Address: Georgia, Batumi, Giorgi Leonidze street N 4e, building N2, floor 6, apartment N75.
Phone: +995555782284. Email: rentjuice.online@gmail.com.
You can also use the Feedback form on the site.